You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up, making Capital Bikeshare ideal for one-way trips. Find available docks on the System Map. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!) into the dock. Wait until the light on the dock turns green to make sure it's locked. See this awesome video for a live demonstration!
If you see the green light, you're good to go! If not, you need to try again.
If you’re having trouble docking a bike, please try a different dock first. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike.
Sign up for trip confirmation push notifications on the Capital Bikeshare mobile app to always know when your bike is docked properly.
If you’re still having trouble, please call Customer Service at 877-430-2453. Whatever you do, don’t just leave a bike if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within 30 minutes, or charged a lost bike charge of $1200 if your bike is not docked within 24 hours.