If you’re unsure of the reason for certain charges on your credit card, please be aware of the following:
Usage Fees: If you keep a bike out for longer than 30 minutes at a time, you will be charged an extra $2 for the first 30 minutes over, $6 for the next 30 minutes, and $8 for each additional 30 minutes after that. This information is clearly noted on each kiosk. Annual & Monthly members save 25% on these usage fees. Please see the Plan Details page for more information on subscription options, pricing and fees.
If you still think there's an error on your statement, please fill out this form and give us the details. A customer service representative will follow up with you shortly.