If you lose your Capital Bikeshare bike or it gets stolen, please contact Capital Bikeshare customer service, now supported by Lyft. You must do this within 24 hours. We will provide you with a Theft Report form to fill out. Please also call the police precinct where the incident occurred within 24 hours and send a police report to Capital Bikeshare customer service.
Your bike is your responsibility until it is successfully returned to a dock. Your credit card may be charged for the cost of recovery or replacement of the bike, up to $1200.