If you are injured, call 911 immediately. You or a friend should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.
Within 24 hours of the incident, you must also notify Capital Bikeshare of the facts of the crash by calling Customer Service at 877-430-2453 and speaking with a representative. We will provide you with a Crash Report to fill out.
The bike remains your responsibility until it has been properly locked at a dock or handed over to a Capital Bikeshare representative. If you aren’t able to dock your bike, please call Customer Service and we will send someone over to help you.