If there's a charge in your account that you don't recognize, it might be one of the following:
Since we have transitioned to a per-minute pricing structure, ebike fees are charged per-minute and are not covered by an annual membership.
Lost bike charge
If you have kept a bike out for more than 24 consecutive hours, it is considered lost or stolen and there is a fee of $1,200 (plus tax). This can also happen if you did not dock your bike properly, so your ride stayed open, and someone else took the bike and has not returned it.