We’re trying out a new solution for abandoned bikes. CaBi members can earn a $5 ride credit for returning undocked bikes to nearby stations. The more bikes returned, the better the system will work for everyone.
How it works
Step 1: If you see an undocked and completely unattended bike, return it to the nearest docking station.
Step 2: Take a picture of the bike after you dock it. Make sure to include the bike number, which is located on the rear of the bike.
Step 3: Submit this form with pictures, your full name, and phone number associated with your CaBi account.
Once the information is verified, you’ll get an email with a promo code for $5 in CaBi ride credit. Please allow 8-10 business days to receive your promo code.
If this is not possible, please contact Capital Bikeshare customer service, now supported by Lyft, with as much detail as possible about the bike and its location.
You can dock ebikes at a station or lock ebikes to any public bike rack within the service area for an extra $2. Ebikes should only be reported as abandoned if they have sustained noticeable damage or the ebike is locked using a personal lock and not the standard cable lock issued on the ebike.
Please don’t try to return a bike unless you are absolutely sure that it’s been abandoned. If you see people near an undocked bike, it may still be in use. In addition, don’t retrieve unattended bikes on private property.
If you spot a bike in an unsafe location, please call 1-877-430-2453 to report it.